Window 10 - No Sound (was - Mint 22 - No Sound)

[David]

You may be pleased to learn that I am now on the latest version of Windows 10!

On my Dell laptop Service Tag - 4WX4YB2

22H2     General Availability Channel     2022-10-18     2025-01-14 19045.5371 2025-10-14
My BIOS setting is now 1.23.1
*I still have no sound*.
What would you like me to try now?

My recollection is that you had sound w/ both the MS W10 and the Hiren's W11 PE.
I would recommend that you boot the live W11 PE that you have.  At one time you had a current Ventoy stick.  All you would have to do would be to copy the Hiren's .iso to that Ventoy and boot it.  Then we would have sound via Win implementation.

I've gone past that stage!

If you have 'destroyed' your Ventoy stick and you have also forgotten how to make it w/ linux browser GUI, say so and maybe we can figure out a simple route to see the device manager of a Win w/ working speakers.

Your memory is slipping! This Dell laptop has /never/ had any sound as far as I can recall.
I thought you'd wanted to use the CLI to find information for you to consider.
(Windows 10 Usenet group added.)

Reposted

You have the Windows driver. But Windows has ways of rejecting those,
so I don't know if a current Windows 10 will accept that driver
in the normal way.
Name: Realtek-High-Definition-Audio-Driver_D7VCY_WIN_6.0.1.8224_A08_02.EXE
Size: 318,464,720 bytes (303 MiB)
SHA256: 04A92B91607ECE504A72A5E9C22DC65A1BC2170B7D887EA980FBAF22D237D585
On the Linux side, it is suggested to do the following if the
driver is blacklisted and some other driver was tried in its place.
You can quickfix this with a "sudo modprobe snd_hda_intel"
and a "sudo alsactl force-reload' but you still need to
remove the blacklisted module in /etc/modprobe.d (which file varies) –
osirisgothra
Commented Aug 13, 2023 at 21:15
In addition, apparently some of the behaviors are related to Linux power saving.
These would only be of interest, if the previous paragraph was resolved successfully.
sudo tee /etc/modprobe.d/snd-hda-intel.conf <<<'options snd-hda-intel power_save=0' # headphones
sudo hda-verb /dev/snd/hwC0D0 0x02 SET_POWER 0x0 # speakers
Realtek ALC3253 on Dell Inspiron 13" 5368 (Speaker Amp Type unknown -- could be 2W analog, not 5W digital)
Dell Inspiron 13-5368 2-In-1 (P69G001)

All very interesting, Paul, BUT .....

What, exactly, do you recommend that I physically *DO*, now, to
determine if it is possible to play music or hear speech on this device?

Thanks.

[Mike Easter]

Post by David
What, exactly, do you recommend that I physically *DO*, now, to
determine if it is possible to play music or hear speech on this device?

Will you confirm or deny that both Hiren's W11 PE and the install of the
MS W10 .iso were successful in playing sound? That has been my
impression since Jan 7.

Since then, my next intention was to use the information from the Win
device manager to provide information in an Win environment w/ working
audio from the case speakers to interpret in the manner I'm accustomed
to doing in linux from the chip ID number in the format xxxx:yyyy.

I was able to use that type information in the W10 Lenovo laptop I have
which has two audio devices, which worked properly in Win, the HDMI one
of which did NOT play in linux until I remedied the problem with a boot
parameter when booting linux.

This story has been very broken by your struggles w/ providing a
consistent picture with a consistent setup in a consistent thread in a
consistent newsgroup.

[David]

Post by Mike Easter

Post by David
What, exactly, do you recommend that I physically *DO*, now, to
determine if it is possible to play music or hear speech on this device?

Will you confirm or deny that both Hiren's W11 PE and the install of the
MS W10 .iso were successful in playing sound?  That has been my
impression since Jan 7.

At no time have I ever heard music or speech from the laptop speakers.

I HAVE heard a 'click' sound - indicating (to me) that each speaker (L &
R) can receive a signal.

Post by Mike Easter
Since then, my next intention was to use the information from the Win
device manager to provide information in an Win environment w/ working
audio from the case speakers to interpret in the manner I'm accustomed
to doing in linux from the chip ID number in the format xxxx:yyyy.

My Device Manager shows 1. Intel(R) Display Audio and 2. Realtek Audio

Post by Mike Easter
I was able to use that type information in the W10 Lenovo laptop I have
which has two audio devices, which worked properly in Win, the HDMI one
of which did NOT play in linux until I remedied the problem with a boot
parameter when booting linux.

I'm aware that you are a Linux buff.

Post by Mike Easter
This story has been very broken by your struggles w/ providing a
consistent picture with a consistent setup in a consistent thread in a
consistent newsgroup.

You are correct, as usual.

[%]

Post by David

Post by Mike Easter

Post by David
What, exactly, do you recommend that I physically *DO*, now, to
determine if it is possible to play music or hear speech on this device?

Will you confirm or deny that both Hiren's W11 PE and the install of
the MS W10 .iso were successful in playing sound?  That has been my
impression since Jan 7.

At no time have I ever heard music or speech from the laptop speakers.
I HAVE heard a 'click' sound - indicating (to me) that each speaker (L &
R) can receive a signal.

Post by Mike Easter
Since then, my next intention was to use the information from the Win
device manager to provide information in an Win environment w/ working
audio from the case speakers to interpret in the manner I'm accustomed
to doing in linux from the chip ID number in the format xxxx:yyyy.

My Device Manager shows 1. Intel(R) Display Audio and 2. Realtek Audio

Post by Mike Easter
I was able to use that type information in the W10 Lenovo laptop I
have which has two audio devices, which worked properly in Win, the
HDMI one of which did NOT play in linux until I remedied the problem
with a boot parameter when booting linux.

I'm aware that you are a Linux buff.

Post by Mike Easter
This story has been very broken by your struggles w/ providing a
consistent picture with a consistent setup in a consistent thread in a
consistent newsgroup.

You are correct, as usual.

mine plays frank zappa guitar leads when it's not even on

[Mike Easter]

Post by David
At no time have I ever heard music or speech from the laptop speakers.

On the basis of my experience w/ my Lenovo laptop which also had HDMI
case speakers which did not play w/ linux until I boot parameter
'radeon-ized' it, at which time linux did play thru' the case speakers...

... but at /all/ times, both default Win (which played thru' the case)
and default linux (which did NOT play thru' the case) but DID play thru'
the headset...

... the 'gain' of functional case speakers, in terms of sound quality,
wasn't worth the trouble.

For a very long time, I did not even /know/ the case speakers didn't
work on that device because of how I use it and do NOT normally listen
to sound on it. Once I started listening to sound in the process of
troubleshooting what worked and what did not work, I discovered that...

... the case speakers aren't *WORTH* listening to. Even the world's
cheapest ear phones sound was superior to that of the case speakers.

My advice to you regarding this particular device, considering your
other device options:

- forget about getting the sound to come from those case speakers
- if you are going to listen to sound, listen via the headset plug
only or not at all

[David]

Post by Mike Easter

Post by David
At no time have I ever heard music or speech from the laptop speakers.

On the basis of my experience w/ my Lenovo laptop which also had HDMI
case speakers which did not play w/ linux until I boot parameter
'radeon-ized' it, at which time linux did play thru' the case speakers...
... but at /all/ times, both default Win (which played thru' the case)
and default linux (which did NOT play thru' the case) but DID play thru'
the headset...
... the 'gain' of functional case speakers, in terms of sound quality,
wasn't worth the trouble.
For a very long time, I did not even /know/ the case speakers didn't
work on that device because of how I use it and do NOT normally listen
to sound on it.  Once I started listening to sound in the process of
troubleshooting what worked and what did not work, I discovered that...
... the case speakers aren't *WORTH* listening to.  Even the world's
cheapest ear phones sound was superior to that of the case speakers.
My advice to you regarding this particular device, considering your
 - forget about getting the sound to come from those case speakers
 - if you are going to listen to sound, listen via the headset plug
only or not at all

Thank you for your words of wisdom, Mike. 🙂

I've more or less come to the same conclusion, although I did reach out
for alternative help here:-

https://answers.microsoft.com/en-us/windows/forum/all/how-can-i-regain-sound-from-the-speakers-on-my/6a7dfbdf-98e7-4be7-b9e0-ca878c633132?page=1

There must BE a solution ....... but it's still just a game to me!

--
Kind regards,
David

[David]

Post by David

Post by Mike Easter

Post by David
At no time have I ever heard music or speech from the laptop speakers.

On the basis of my experience w/ my Lenovo laptop which also had HDMI
case speakers which did not play w/ linux until I boot parameter
'radeon-ized' it, at which time linux did play thru' the case speakers...
... but at /all/ times, both default Win (which played thru' the case)
and default linux (which did NOT play thru' the case) but DID play
thru' the headset...
... the 'gain' of functional case speakers, in terms of sound quality,
wasn't worth the trouble.
For a very long time, I did not even /know/ the case speakers didn't
work on that device because of how I use it and do NOT normally listen
to sound on it.  Once I started listening to sound in the process of
troubleshooting what worked and what did not work, I discovered that...
... the case speakers aren't *WORTH* listening to.  Even the world's
cheapest ear phones sound was superior to that of the case speakers.
My advice to you regarding this particular device, considering your
  - forget about getting the sound to come from those case speakers
  - if you are going to listen to sound, listen via the headset plug
only or not at all

Thank you for your words of wisdom, Mike. 🙂
I've more or less come to the same conclusion, although I did reach out
for alternative help here:-
https://answers.microsoft.com/en-us/windows/forum/all/how-can-i-regain-
sound-from-the-speakers-on-my/6a7dfbdf-98e7-4be7-b9e0-ca878c633132?page=1
There must BE a solution ....... but it's still just a game to me!

Maybe I'll review here again - later!

https://www.dell.com/support/product-details/en-uk/servicetag/0-NHlCWElhR1RjMFFkOVRpS1duc1NkUT090/overview

[David]

Post by David

You may be pleased to learn that I am now on the latest version of Windows 10!

On my Dell laptop Service Tag - 4WX4YB2

22H2     General Availability Channel     2022-10-18     2025-01-14 19045.5371 2025-10-14
My BIOS setting is now 1.23.1
*I still have no sound*.
What would you like me to try now?

My recollection is that you had sound w/ both the MS W10 and the Hiren's W11 PE.
I would recommend that you boot the live W11 PE that you have.  At one time you had a current Ventoy stick.  All you would have to do would be to copy the Hiren's .iso to that Ventoy and boot it.  Then we would have sound via Win implementation.

I've gone past that stage!

If you have 'destroyed' your Ventoy stick and you have also forgotten how to make it w/ linux browser GUI, say so and maybe we can figure out a simple route to see the device manager of a Win w/ working speakers.

Your memory is slipping! This Dell laptop has /never/ had any sound as far as I can recall.
I thought you'd wanted to use the CLI to find information for you to consider.
(Windows 10 Usenet group added.)

Reposted

You have the Windows driver. But Windows has ways of rejecting those,
so I don't know if a current Windows 10 will accept that driver
in the normal way.
    Name: Realtek-High-Definition-Audio-Driver_D7VCY_WIN_6.0.1.8224_A08_02.EXE
    Size: 318,464,720 bytes (303 MiB)
    SHA256: 04A92B91607ECE504A72A5E9C22DC65A1BC2170B7D887EA980FBAF22D237D585
On the Linux side, it is suggested to do the following if the
driver is blacklisted and some other driver was tried in its place.
    You can quickfix this with a "sudo modprobe snd_hda_intel"
    and a "sudo alsactl force-reload' but you still need to
    remove the blacklisted module in /etc/modprobe.d (which file varies) –
    osirisgothra
    Commented Aug 13, 2023 at 21:15
In addition, apparently some of the behaviors are related to Linux power saving.
These would only be of interest, if the previous paragraph was resolved successfully.
    sudo tee /etc/modprobe.d/snd-hda-intel.conf <<<'options snd-hda-intel power_save=0'     # headphones
    sudo hda-verb /dev/snd/hwC0D0 0x02 SET_POWER 0x0                                        # speakers
    Realtek ALC3253 on Dell Inspiron 13" 5368        (Speaker Amp Type unknown -- could be 2W analog, not 5W digital)
    Dell Inspiron 13-5368 2-In-1 (P69G001)

All very interesting, Paul, BUT .....
What, exactly, do you recommend that I physically *DO*, now, to
determine if it is possible to play music or hear speech on this device?
Thanks.

On Windows 10, you can check Device Manager (right-click start, it should be in there).
But that's a bit of a bore.
Look for the speaker icon in the task bar.
Apparently, all outputs can be listed, but only
the devices which are currently hooked up and
ready to use, can be set as "Default Device".
If two devices are both ready (like my HDMI monitor
and my analog speakers), then I have two devices I
can alternate between.
*******
The difference on Linux Mint, is on the video card,
only the output which is running can be used for
an output. In the picture, only one of four video
card outputs is connected at present, so only
one LCD-monitor-related outputs can have sound on it.
On a laptop, when just the (lvds) LCDpanel is being used,
there is no reason for any iGPU entry to be present
in the sound output selection.
The Realtek outputs are all listed, but the speakers
are plugged into LineOut at the moment. While Analog
Devices Soundmax has actual impedance measurement, and
some motherboards have side-contect HDAudio jacks to detect
that a plug is present, some motherboards do not know
that a plug is inserted. The RealTek does not typically
have impedance measurement capability (protected by a patent).
[Picture]
Loading Image...
Paul

Hi Paul

I followed the guidance from "David" on Microsoft Answers and made a new
bootable flash drive then once again installed Windows 10 on my old Dell
laptop. Sadly, still no sound!

On the Dell website, though, this time, I was able to carry out a
hardware scan. Here's a screenshot of the failures indicated:-
Loading Image...

Any comment beyond time to recycle it?!!

[Mike Easter]

Post by David
On the Dell website, though, this time, I was able to carry out a
hardware scan. Here's a screenshot of the failures indicated:-
https://i.ibb.co/XjYDWtv/IMG-3158.jpg
Any comment beyond time to recycle it?!!

The screenshot doesn't like the PCI bus situation.

In my world, if something is working, it is working, aside from the
possibility of something NOT working or not working right, whether or
not it is practical to 'fix'.

To me, except for the case speaker sound, the laptop is working. To me,
personally, I would rather be running a linux on it than W10; or perhaps
I would rather be running a dual boot W10 and a modern/current linux
whose end of update life isn't near.

I would keep the W10 install, add a linux distro of your choice install
as an alternate boot trying not to mess up your W10 install again.
Personally, I don't need the sound except occasionally; on the occasion
which I needed sound, I would use the headset plug for Win or linux.

This is cross-posted excessively. Just because some topic of your
interest may deserve posting in some choice of groups doesn't mean that
it should be posted to all of the groups that it possibly pertains.

[Paul]

Post by David
Hi Paul
I followed the guidance from "David" on Microsoft Answers and made a new bootable
flash drive then once again installed Windows 10 on my old Dell laptop. Sadly, still no sound!
On the Dell website, though, this time, I was able to carry out a hardware scan. Here's a screenshot of the failures indicated:-
https://i.ibb.co/XjYDWtv/IMG-3158.jpg
Any comment beyond time to recycle it?!!

With the Win10 installed on it, take it to a shop and
have them install the sound driver.

Since the machine is running, most everything on the machine
works. What fake tests could Dell be running on the thing anyway ?

When you take it to the shop, don't tell them anything
about all these "failed tests" because those results
aren't real. You can report that the sound "clicks" instead
of works.

Check the side of the machine where the Microphone and Headphone
jacks are located, and make sure no "dummy plugs" are installed
in the holes. The jack holes should be free of objects when
testing the speakers.

Paul

[David]

Post by Paul

Post by David
Hi Paul
I followed the guidance from "David" on Microsoft Answers and made a new bootable
flash drive then once again installed Windows 10 on my old Dell laptop. Sadly, still no sound!
On the Dell website, though, this time, I was able to carry out a hardware scan. Here's a screenshot of the failures indicated:-
https://i.ibb.co/XjYDWtv/IMG-3158.jpg
Any comment beyond time to recycle it?!!

With the Win10 installed on it, take it to a shop and
have them install the sound driver.

I'll not be doing that, Paul - but thank you for the suggestion.
I've been in contact with Dell support - but they wanted me to pay £48
without any assurance that they could correct matters remotely!
I'll not be paying anyone to repair this device.

Post by Paul
Since the machine is running, most everything on the machine
works. What fake tests could Dell be running on the thing anyway ?

*FAKE* eh?!! I wonder ......

Post by Paul
When you take it to the shop, don't tell them anything
about all these "failed tests" because those results
aren't real. You can report that the sound "clicks" instead
of works.

That's the kind of approach I would take! ;-)

Post by Paul
Check the side of the machine where the Microphone and Headphone
jacks are located, and make sure no "dummy plugs" are installed
in the holes. The jack holes should be free of objects when
testing the speakers.

Good points. Thank you. Did you see my most recent response to 'David'
on Answers.Microsoft?

"I purchased a USB Virtual 7.1 Channel Sound Adapter.
https://www.aliexpress.com/item/1005007785702232.html
I am pleased to report that when I plug my iPhone wired earbuds into the
adapter I CAN hear the sound of a track played from YouTube. 😄 Progress!"

[Mike Easter]

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

[Steve Carroll]

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

What do you think ;)

[David]

Post by Steve Carroll

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

What do you think ;)

I don't really know what he meant. My old Windows computer headphones
had plugs about 1/4 inch diameter and my iMac ones are wireless!

=
BTW, all Apple gear has been Updated today!

[FromTheRafters]

Post by Steve Carroll

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

What do you think ;)

I think it could go either way. I'm supposing that there could be DC on
the line and headphones might just click where some device (adapter)
may have a DC blocking cap on its input.

[David]

Post by FromTheRafters

Post by Steve Carroll

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

What do you think ;)

I think it could go either way. I'm supposing that there could be DC on
the line and headphones might just click where some device (adapter) may
have a DC blocking cap on its input.

I apologise for my failure to thank you!

So sorry about that. Really. :-)

[David]

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

I don't have any!

If I plug the iPhone ear buds into the laptop's headphone socket I hear
nothing, nothing at all.

[Mike Easter]

Post by David

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

I don't have any!
If I plug the iPhone ear buds into the laptop's headphone socket I hear
nothing, nothing at all.

Well, I have to admit that $1.93 for the USB audio dongle was a good deal.

That is a 3.5 mm audio jack.

The manual for your Dell and its headset port doesn't provide the
diameter, but I always assumed it was analog, while its HDMI port for
audio/video is digital.

[pothead]

Post by David

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

I don't have any!
If I plug the iPhone ear buds into the laptop's headphone socket I hear
nothing, nothing at all.

KISS.
Don't overthink this one.
Start with the basics.

[%]

Post by pothead

Post by David

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

I don't have any!
If I plug the iPhone ear buds into the laptop's headphone socket I hear
nothing, nothing at all.

KISS.
Don't overthink this one.
Start with the basics.

right click on the speaker short cut on the bottom right

[Brock McNuggets]

Post by %

Post by pothead

Post by David

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

I don't have any!
If I plug the iPhone ear buds into the laptop's headphone socket I hear
nothing, nothing at all.

KISS.
Don't overthink this one.
Start with the basics.

right click on the speaker short cut on the bottom right

Pothead had nothing to add but wants people to feel bad.

[%]

Post by Brock McNuggets

Post by %

Post by pothead

Post by David

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

I don't have any!
If I plug the iPhone ear buds into the laptop's headphone socket I hear
nothing, nothing at all.

KISS.
Don't overthink this one.
Start with the basics.

right click on the speaker short cut on the bottom right

Pothead had nothing to add but wants people to feel bad.

he's been dickering with that computer for at least a month now ,
he should've bought one he knew how to use

[Brock McNuggets]

Post by %

Post by Brock McNuggets

Post by %

Post by pothead

Post by David

Post by Mike Easter

when I plug my iPhone wired earbuds into the adapter I CAN hear the
sound of a track played from YouTube.

What happens when you plug regular ol' analog earbuds into the headset port?

I don't have any!
If I plug the iPhone ear buds into the laptop's headphone socket I hear
nothing, nothing at all.

KISS.
Don't overthink this one.
Start with the basics.

right click on the speaker short cut on the bottom right

Pothead had nothing to add but wants people to feel bad.

he's been dickering with that computer for at least a month now ,
he should've bought one he knew how to use

She might be too excited by Trump's white supremacist nonsense.

[wasbit]

snip <
I followed the guidance from "David" on Microsoft Answers and made a new
bootable flash drive then once again installed Windows 10 on my old Dell
laptop. Sadly, still no sound!
On the Dell website, though, this time, I was able to carry out a
hardware scan. Here's a screenshot of the failures indicated:-
https://i.ibb.co/XjYDWtv/IMG-3158.jpg
Any comment beyond time to recycle it?!!

You are missing motherboard chip set drivers.

[David]

Post by wasbit

snip <
I followed the guidance from "David" on Microsoft Answers and made a
new bootable flash drive then once again installed Windows 10 on my
old Dell laptop. Sadly, still no sound!
On the Dell website, though, this time, I was able to carry out a
hardware scan. Here's a screenshot of the failures indicated:-
https://i.ibb.co/XjYDWtv/IMG-3158.jpg
Any comment beyond time to recycle it?!!

You are missing motherboard chip set drivers.

Wow! Thanks.

I've now gone back to Dell's support website and am installing drivers.

Fingers crossed! :-)

[David]

Post by wasbit

snip <
I followed the guidance from "David" on Microsoft Answers and made a
new bootable flash drive then once again installed Windows 10 on my
old Dell laptop. Sadly, still no sound!
On the Dell website, though, this time, I was able to carry out a
hardware scan. Here's a screenshot of the failures indicated:-
https://i.ibb.co/XjYDWtv/IMG-3158.jpg
Any comment beyond time to recycle it?!!

You are missing motherboard chip set drivers.

How would YOU correct that situation?

[Paul]

Post by David

Post by wasbit

snip <
I followed the guidance from "David" on Microsoft Answers and made a new bootable flash drive then once again installed Windows 10 on my old Dell laptop. Sadly, still no sound!
On the Dell website, though, this time, I was able to carry out a hardware scan. Here's a screenshot of the failures indicated:-
https://i.ibb.co/XjYDWtv/IMG-3158.jpg
Any comment beyond time to recycle it?!!

You are missing motherboard chip set drivers.

How would YOU correct that situation?

This is a chipset driver, but the SunRise Point does not have an HDAudio entry,
and in any case, these are cosmetic drivers for putting a text string in
Device Manager to label system devices. I used this one to fix my Patsburg
entries (X79) so they displayed properly. If your Device Manager "System" area
is all labeled, and no yellow codes showing, then chances are nothing in there
needs assistance.

https://web.archive.org/web/20220120160547/https://www.intel.com/content/www/us/en/download/16356/intel-server-chipset-driver-for-windows-for-legacy-intel-server-board.html?v=t

https://downloadmirror.intel.com/28531/eng/intel_chipset_win_10.1.17903.8106_pv.zip

Name: intel_chipset_win_10.1.17903.8106_pv--X79.zip
Size: 5688157 bytes (5554 KiB)
SHA256: 93E77ED3AC0659E7D9017FD285698760F7B333694C3614917E8B73577870F1F6
SHA1: 7A34C56D16357BAFAE1A749BAC465E8976CBF8FA

The Dell website has an audio driver for the machine. It's the MaxxAudio one,
which includes some sound effects, such as the tres annoying Realtek Concert
Hall "Reverb effect" when the sound effects menu is set to "None".

*******

The reason this is so big, is it is similar to the RealTek Jumbo driver
which is also in the hundreds of megabytes (the 600MB RealTek is squeezed down
to 300MB by compression -- it should really just be a RealTek driver in a Dell
wrapper).

Name: Realtek-High-Definition-Audio-Driver_D7VCY_WIN_6.0.1.8224_A08_02.EXE
Size: 318,464,720 bytes (303 MiB)
SHA256: 04A92B91607ECE504A72A5E9C22DC65A1BC2170B7D887EA980FBAF22D237D585

It's on this page.

https://www.dell.com/support/product-details/en-ca/product/inspiron-13-5368-2-in-1-laptop/drivers

Once it is installed, look for "RtkNGUI64.exe" or "RtkNGUI.exe"
as that's the custom control panel that RealTek likes but
Microsoft does not like. To get that, I had to hunt that down
and run it manually, as the automation didn't put it in the tray.

Paul

[David]

Post by Paul

Post by David

Post by wasbit

snip <
I followed the guidance from "David" on Microsoft Answers and made a new bootable flash drive then once again installed Windows 10 on my old Dell laptop. Sadly, still no sound!
On the Dell website, though, this time, I was able to carry out a hardware scan. Here's a screenshot of the failures indicated:-
https://i.ibb.co/XjYDWtv/IMG-3158.jpg
Any comment beyond time to recycle it?!!

You are missing motherboard chip set drivers.

How would YOU correct that situation?

This is a chipset driver, but the SunRise Point does not have an HDAudio entry,
and in any case, these are cosmetic drivers for putting a text string in
Device Manager to label system devices. I used this one to fix my Patsburg
entries (X79) so they displayed properly. If your Device Manager "System" area
is all labeled, and no yellow codes showing, then chances are nothing in there
needs assistance.
https://web.archive.org/web/20220120160547/https://www.intel.com/content/www/us/en/download/16356/intel-server-chipset-driver-for-windows-for-legacy-intel-server-board.html?v=t
https://downloadmirror.intel.com/28531/eng/intel_chipset_win_10.1.17903.8106_pv.zip
Name: intel_chipset_win_10.1.17903.8106_pv--X79.zip
Size: 5688157 bytes (5554 KiB)
SHA256: 93E77ED3AC0659E7D9017FD285698760F7B333694C3614917E8B73577870F1F6
SHA1: 7A34C56D16357BAFAE1A749BAC465E8976CBF8FA
The Dell website has an audio driver for the machine. It's the MaxxAudio one,
which includes some sound effects, such as the tres annoying Realtek Concert
Hall "Reverb effect" when the sound effects menu is set to "None".
*******
The reason this is so big, is it is similar to the RealTek Jumbo driver
which is also in the hundreds of megabytes (the 600MB RealTek is squeezed down
to 300MB by compression -- it should really just be a RealTek driver in a Dell
wrapper).
Name: Realtek-High-Definition-Audio-Driver_D7VCY_WIN_6.0.1.8224_A08_02.EXE
Size: 318,464,720 bytes (303 MiB)
SHA256: 04A92B91607ECE504A72A5E9C22DC65A1BC2170B7D887EA980FBAF22D237D585
It's on this page.
https://www.dell.com/support/product-details/en-ca/product/inspiron-13-5368-2-in-1-laptop/drivers
Once it is installed, look for "RtkNGUI64.exe" or "RtkNGUI.exe"
as that's the custom control panel that RealTek likes but
Microsoft does not like. To get that, I had to hunt that down
and run it manually, as the automation didn't put it in the tray.

Thank you, Paul :-)

I'll find a few minutes to flash-up the Dell and try what you suggest.

[David]

Post by Paul
Once it is installed, look for "RtkNGUI64.exe" or "RtkNGUI.exe"
as that's the custom control panel that RealTek likes but
Microsoft does not like. To get that, I had to hunt that down
and run it manually, as the automation didn't put it in the tray.

*HOW* should I "hunt that down", Paul?

I am at that stage now!

(It's like going back to Windows 95 days!)

[%]

Post by David

Post by Paul
Once it is installed, look for "RtkNGUI64.exe" or "RtkNGUI.exe"
as that's the custom control panel that RealTek likes but
Microsoft does not like. To get that, I had to hunt that down
and run it manually, as the automation didn't put it in the tray.

*HOW* should I "hunt that down", Paul?
I am at that stage now!
(It's like going back to Windows 95 days!)

you'll blow up soon ,
yougot 50 different guys saying ,
change this , delete that , move those ,
none of them can actually see what they are doing ,
and you're letting them all in

))))))))))*** BOOM *** (((((((((((

[Paul]

Post by David

Post by Paul
Once it is installed, look for "RtkNGUI64.exe" or "RtkNGUI.exe"
as that's the custom control panel that RealTek likes but
Microsoft does not like. To get that, I had to hunt that down
and run it manually, as the automation didn't put it in the tray.

*HOW* should I "hunt that down", Paul?
I am at that stage now!
(It's like going back to Windows 95 days!)

Normally it would be

C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe

I have multiple installs on different storage devices,
with the different OS versions, and only one disk
is set up like yours is right now. That's why it
takes me a few seconds to find that file location.

Speaker Configuration | Sound Effects | Room Correction | ... Default Format

Those are the kinds of tabs in the RealTek panel.
Since yours is MaxxAudio branded, the panel will be
redesigned a bit. The panel is mostly black in color
on mine.

Paul

[David]

Post by Paul

Post by David

Post by Paul
Once it is installed, look for "RtkNGUI64.exe" or "RtkNGUI.exe"
as that's the custom control panel that RealTek likes but
Microsoft does not like. To get that, I had to hunt that down
and run it manually, as the automation didn't put it in the tray.

*HOW* should I "hunt that down", Paul?
I am at that stage now!
(It's like going back to Windows 95 days!)

Normally it would be
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
I have multiple installs on different storage devices,
with the different OS versions, and only one disk
is set up like yours is right now. That's why it
takes me a few seconds to find that file location.
Speaker Configuration | Sound Effects | Room Correction | ... Default Format
Those are the kinds of tabs in the RealTek panel.
Since yours is MaxxAudio branded, the panel will be
redesigned a bit. The panel is mostly black in color
on mine.

Thanks so much, Paul.

I located the files ...... but nothing I did restored sound to this old
laptop.

Windows 10 is really slow, so I may now erase the hard drive and install
a Linux distro once again.

I strongly suspect a hardware fault with regard to sound failure.

I really appreciate you trying to help me.

Take care.

[David]

[....]

Should you have time on your hands nowadays, do come to MY Usenet group
and raise the posting standard somewhat! (alt.computer.workshop)

I have just had a look at "Your" Usenet group & I won't be joining.

Thank you for popping in. You're probably a bit too young to be
comfortable there.

50% is unreadable drivel.

It is - mostly posted by PeeCent (%) :-(